Privacy Policy

1. Information We Collect

We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, SMS marketing consent status, billing information, and other contact details.
• User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

1.2 Information We Collect Automatically

• Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages viewed, and the actions you take.
• Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.

1.3 Information from Third Parties

• Third-Party Services: If you connect our Service to third-party services, we may receive information about you from those services, subject to their privacy policies.
• Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining the Service: To operate, maintain, and improve the Service, including processing transactions, authenticating users, and providing customer support.
• Communicating with You: To send you updates, security alerts, and support and administrative messages.
• Personalising Your Experience: To tailor the content and information that we may send or display to you, and to otherwise personalise your experience.
• Analytics and Research: To analyse usage trends and preferences, diagnose technical issues, and improve the overall quality and user experience of the Service.
• Enforcing Our Terms and Policies: To monitor compliance with our Terms of Service and this Privacy Policy, and to detect, prevent, and address fraud, security, or technical issues.
• Legal Compliance: To comply with legal obligations, respond to legal process, and protect our rights, privacy, safety, or property.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf. We ensure these third parties are contractually obligated to protect your information.
• With Affiliates and Business Partners: We may share your information with our affiliates and business partners for the purposes described in this Privacy Policy.
• In Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• For Legal and Safety Purposes: We may disclose your information to comply with legal obligations, respond to subpoenas, court orders, or legal process.
• With Your Consent: We may share your information for any other purpose disclosed to you with your consent.
• SMS/Mobile Privacy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent.

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorised access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. Generally, this means we will keep your data for the duration of your account and for a reasonable period afterward to allow you to reactivate your account, or for us to comply with legal obligations. Call recordings are typically retained for 90 days unless required for legal reasons. We will securely dispose of your data when it is no longer needed.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Update: You can access and update your account information by logging into your account settings. You may also contact us to request access to, correction, or deletion of your personal information.
• Other Rights: Depending on your location, you may have other rights, including the right to object to or restrict the processing of your personal information.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, including the United States. We will ensure that appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses.

8. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: